Effective Date: July 18, 2026

XNA SOLUTIONS, LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at www.xnaso.shop (the "Site") and who use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, email address, phone number, company name, and mailing address, that you voluntarily give to us when you fill out a contact form, request a consultation, subscribe to a newsletter, or otherwise communicate with us. You are under no obligation to provide us with personal information of any kind; however, your refusal to do so may prevent you from using certain features of the Site or receiving certain services.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. This information is used for system administration, fraud prevention, and to improve the overall user experience on our Site.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe, and you are encouraged to review their privacy policy and contact them directly for their data practices.

Data from Third Parties

Information we receive from third-party sources, such as business partners, analytics providers (including Google Analytics), and advertising networks. We may combine this information with other information we collect about you to improve our services and marketing efforts.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account or service requests.
  • Deliver targeted advertising, newsletters, and other information regarding our services to you.
  • Email you regarding your account or order, including processing and shipping updates.
  • Enable user-to-user communications with your consent.
  • Fulfill and manage purchases, orders, payments, and other transactions related to our services.
  • Generate a personal profile about you to make future visits to the Site more personalized.
  • Increase the efficiency and operation of the Site and our services.
  • Monitor and analyze usage trends to improve the Site experience.
  • Notify you of updates to the Site or our services.
  • Offer new products, services, and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Process payments and refunds.
  • Request feedback and contact you about your use of the Site.
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.
  • Send you a newsletter with your consent.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are contractually obligated to use your information only as necessary to provide these services to us and to maintain the confidentiality and security of your information.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

4. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies by adjusting your browser settings, but be aware that doing so may affect the availability and functionality of the Site.

We may use cookies to:

  • Remember information so you will not have to re-enter it during your visit or on subsequent visits.
  • Provide custom, personalized content and information.
  • Monitor the effectiveness of our marketing campaigns.
  • Monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns.
  • Diagnose or fix technology problems reported by our users or engineers that are associated with certain IP addresses.
  • Help you efficiently access your information after you sign in.

We use Google Analytics to analyze the use of our Site. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our Site is used to create reports about the use of our Site. Google's privacy policy is available at: https://policies.google.com/privacy. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on at: https://tools.google.com/dlpage/gaoptout.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. You acknowledge that you provide your personal information at your own risk.

Specifically, we employ the following security measures:

  • All data transmitted between your browser and our servers is encrypted using SSL/TLS (256-bit encryption).
  • Access to personal information is restricted to authorized personnel only, on a need-to-know basis.
  • We conduct regular security audits and vulnerability assessments of our systems.
  • We maintain strict access controls, including multi-factor authentication for all administrative systems.
  • All stored personal data is encrypted at rest using AES-256 encryption.
  • We implement network segmentation and firewalls to isolate sensitive data.
  • We maintain incident response procedures to address any potential data breaches promptly.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. We strive to respect and honor your privacy choices. Your rights may include:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format.

Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (e.g., where we are required to retain the information by law or for legitimate business purposes).

Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as while we verify the accuracy of the information or while we consider a legitimate objection you have raised.

Objection to Processing

You have the right to object to our processing of your personal information where we are relying on a legitimate interest as the legal basis for processing.

Withdrawal of Consent

Where we rely on your consent as the legal basis for processing, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opt-Out of Marketing Communications

You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any marketing email you receive or by contacting us directly at support@xnaso.shop.

7. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding our use of your personal information. This section describes your CCPA rights and how to exercise them.

Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. This includes:

  • The categories of personal information we have collected about you.
  • The sources from which we collected the personal information.
  • The business or commercial purpose for collecting or selling your personal information.
  • The categories of third parties with whom we share your personal information.
  • The specific pieces of personal information we have collected about you.

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive your request and verify your identity, we will review and respond accordingly.

Right to Opt-Out of Sale

The CCPA defines "sale" broadly to include sharing personal information for valuable consideration. XNA SOLUTIONS, LLC does not sell your personal information as defined by the CCPA. We do not and will not sell your personal information to third parties.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

How to Exercise Your CCPA Rights

To exercise your CCPA rights, please submit a verifiable consumer request to us by emailing support@xnaso.shop or by calling +1 (276) 597-9966. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request. You may make a verifiable consumer request for access or data portability no more than twice within a 12-month period. We will respond to your request within 45 days, or we will notify you if we require additional time.

8. GDPR Compliance (European Economic Area Residents)

If you are located in the European Economic Area (EEA), Switzerland, or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR). This section applies to the processing of your personal information subject to GDPR.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: Where you have given us explicit consent to process your personal information for a specific purpose.
  • Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
  • Legitimate Interests: Where processing is necessary for the purposes of our legitimate interests, provided that those interests are not overridden by your rights and interests.

Data Transfer Safeguards

If we transfer your personal information from the EEA to countries outside the EEA, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your personal information and your rights. Our servers are located in the United States, and by providing your personal information to us, you consent to the transfer of your information to the United States.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Your GDPR Rights

In addition to the rights described in Section 6, if you are in the EEA, you have the right to lodge a complaint with your local data protection supervisory authority. We encourage you to contact us first so that we may attempt to resolve your concern.

9. Third-Party Websites and Services

The Site may contain links to third-party websites and services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any information to them. Your interactions with these features are governed by the privacy policy of the company providing them.

We may use the following third-party services on our Site:

  • Google Analytics — for website analytics and traffic analysis.
  • Stripe — for payment processing (where applicable).
  • Mailchimp or similar — for email marketing and newsletter delivery.
  • Google reCAPTCHA — for spam protection on contact forms.

10. Children's Privacy

The Site is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under the age of 16 without verification of parental consent, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us with personal information, please contact us immediately at support@xnaso.shop so that we can take appropriate action.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not condition a child's participation in any activity on the disclosure of more personal information than is reasonably necessary to participate in that activity.

11. Do-Not-Track Signals

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

12. Changes to This Privacy Policy

We reserve the right to change this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Site after the effective date of any changes constitutes your acceptance of the revised policy.

If we make material changes to how we treat your personal information, we will notify you by email (sent to the email address specified in your account) or through a notice on the Site homepage, prior to the change becoming effective.

13. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

XNA SOLUTIONS, LLC
1718 CAPITOL AVE
CHEYENNE, OH 82001
United States

Email: support@xnaso.shop
Phone: +1 (276) 597-9966
Website: www.xnaso.shop